Beyond the Box: Scalable Support to Keep Digital Signage Live and Profitable

The more digital signage becomes integral to sectors such as retail, healthcare, transportation and education, the greater the demand for reliability, responsiveness, and scalability. A digital signage network is only as effective as its ability to deliver uninterrupted, dynamic content.

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At Amino, we understand that hardware alone is not enough - proactive, expert support is essential to protect uptime, minimize disruptions, and ensure customer satisfaction. Here we explore Amino’s end-to-end support capabilities, tailored specifically for digital signage operators and integrators.

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The Stakes: Why Support Matters More Than Ever

Digital signage failures can have immediate operational and reputational impacts. Missed advertising opportunities, outdated messaging, or blank screens lead to lost revenue and eroded trust. According to recent industry reports, over 60% of end users cite downtime and poor customer support as top concerns in digital signage deployments. This underscores the need for support that is proactive, data-driven, and responsive.

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Amino’s Multi-Tiered Support Model

Our support ecosystem is built on a proactive philosophy: we give all our customers free access to the latest quarterly security patch build because we know that security is integral to the support we provide and not an ‘added extra’.

We offer bronze, silver, and gold service tiers, each providing a range of benefits such as:

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• Defined SLAs with clear escalation paths.

• 24/7 global coverage through a follow-the-sun model.

• Dedicated account management for enterprise clients.

• Continuous access to Amino’s online knowledge base.

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We embed our support engineers closely with product development teams to ensure that frontline insights feed directly into product improvements. We continue to push the boundaries of support and have developed AI tools to accelerate first response and to assist in analysis of logs, leading to efficient, fast and accurate issue resolution.

We're proud to share that Amino has been recognized with the Client Service Excellence Award at the IT Awards 2025, showcasing our unwavering commitment to exceptional support. This recognition validates our dedication to putting clients at the heart of everything we do. Read about it here.

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Tools & Technology

Unlike generic Android players or SoC displays/Smart TVs, Amino players offer enterprise-grade diagnostics, remote screen viewing, and full API control - essential for multi-site networks and mission-critical environments.

Amino builds supportability into its products from the start. Central to our customer support excellence is the Amino Orchestrate cloud platform; this enables you to:

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• Monitor Devices in Real Time: Track performance metrics, status, and error logs across the entire network.

• Remote Troubleshooting & Updates: Execute firmware pushes, application installs, and reboots without physical intervention.

• Advanced Diagnostics: Identify root causes of performance issues using granular analytics, from Wi-Fi signal strength to app-specific logs.

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The H200 and H200W media players bring added resilience, designed for 24/7 operation with support for rights-cleared live streaming, eliminating the need for multiple devices and simplifying infrastructure.

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Proven Benefits & Case Studies

Amino’s support has delivered measurable results. For instance, a major global retailer using our platform reduced its No Fault Found (NFF) returns by 40% within the first year of deployment, thanks to advanced diagnostics. Another hospitality client leveraged Orchestrate to roll out a firmware update across 500+ sites in under 48 hours - without a single on-site visit.

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Support with a Green Edge

Amino builds supportability into every product, enabling both our team and our customers to resolve field issues quickly and efficiently, without the need for engineer callouts or truck rolls. This not only reduces operational costs but also supports sustainability goals.

With remote device management powered by Orchestrate, Amino customers have cut on-site visits by up to 35%, significantly lowering the carbon footprint associated with technical support.

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A Strategic Support Partner

In the digital signage world, success depends on more than screens and software - it’s about dependable, responsive service that keeps your network running smoothly. Amino’s holistic approach to customer support, underpinned by powerful tools and a global team, ensures peace of mind and maximizes ROI for every deployment.

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To learn more about how Amino can support your digital signage ambitions, visit amino.tv/support or contact us directly.