Deliver seamless Pay TV experiences with Amino’s advanced set-top boxes and Engage platform.
Empower operators to provide reliable, cost-effective entertainment solutions.
Amino empowers Pay TV operators to deliver seamless, integrated access to live, local, and on-demand content. With over 25 years of experience in IP video delivery, Amino offers devices and software that enhance Quality of Service (QoS) through active device management and monitoring.
Amino Engage, a cloud-based platform, allows real-time management of deployed devices, improving operational efficiency and reducing churn. AminoOS enables operators to launch modern, consumer-centric user experiences while maximizing existing infrastructure investments.
Amino’s commitment to sustainability includes upcycling capabilities, extending device lifecycles, and reducing carbon footprints.
"Orchestrate," our cloud-based management platform, promotes a hands-off approach to managing deployed media players by allowing you to achieve goals remotely.
With this SaaS platform, you have centralized control over your deployed devices, giving you the power to easily set configurations, update firmware, software, or apps from a distance.
Bespoke applications are inherent to Digital Signage and Enterprise video services. They provide the unique interface, management, and functionality needed for the diverse range of digital signage and enterprise video ecosystems.
Amino’s SDK gives technology providers the ability to create JavaScript, native or hybrid applications by developing against the Browser or AOSP APIs (or both). Our SDK helps accelerate development. The SDK license & support agreement provides tools and expertise to help with custom software development, integration and ongoing developer support.
Subscriber churn can indicate a decline in customer satisfaction and lead to loss of revenue. Churn can be stemmed by improving Quality of Service (QoS) through active device management and monitoring.
Amino Engage allows real-time management and monitoring of deployed devices, which can improve the QoS that operators offer to their customers.
Monitoring of uptime, usage and the ability to identify and troubleshoot issues – often before they are reported – to reduce downtime
Gather valuable insights and data on device usage and customer behaviour, to optimize and improve the customer experience
The true value of Amino’s Operator Ready Android TV, powered by AminoOS, lies in the ability to simplify integration with an operator’s infrastructure and networks, ensuring easy overall management of the Android TV devices.
Consumers can access both linear TV and streamed video with one branded user interface. Through our partners and our sister company 24i, Amino provides certified launchers to reflect an operator’s brand. Custom launchers require Google certification which Amino manages.
Our software products extend the longevity of deployed equipment and improve remote management.
Amino emphasizes supply chain sustainability and product quality through traceability, visibility and the use of recycled materials in products and packaging.
Our upcycling capabilities allow service providers to update player and device platform software, extending the life of existing devices. By managing and extending hardware lifecycles, Amino helps keep electronics in use and out of landfills.
As part of the Aferian group of companies, we are proud to collaborate with and report to, the Science Based Targets initiative (SBTi) to ensure we meet meaningful sustainability goals.
You can see how we are doing by searching for Aferian on the SBTi Target Dashboard or for more detailed information, you can download our group Annual ESG Report below:
Customer loyalty is critical in competitive markets. Amino Engage is our cloud-based platform focused on improving an operator’s operational efficiency and QoS. It provides a suite of tools for operators to easily view, activate and manage deployed devices.
Discover Amino EngageCablenet offers cable TV, internet, and telephony services. To aid customer acquisition and retention, they needed interactive services and a STB capable of supporting IP to cable and fiber customers.
Read the case study
Efficient customer support is crucial when offering high-value video services.
Amino products are known for their unmatched reliability, like our customer support program. You can tap into our knowledge, expertise and maintenance updates to optimize product performance, 24/7 on multiple platforms. Wherever you are, we can help you to resolve any issues promptly.
Amino has been providing exceptional value for decades. The quality of our devices and software is well-known, but our customers also love our support team's deep knowledge of evolving technologies and how they impact video delivery services.
While the post-sales relationship starts with a customer support agreement, the real value is being able to access Amino’s expert support, whenever and however you need it.
Amino's global support team is closely aligned with the product engineering team and staff are located in every region with a "follow the sun" approach to availability.
Amino offers tiered support services which align with business needs. Amino also offers customized software support and engineering services. Typically this is used to support one-off activities or to deliver specialist software customization on a device.
Amino provides easily-accessible product knowledge through a dynamically updated online support portal. Find articles written by subject matter experts, product documentation, FAQs, sample applications, APIs and benefit from our live online chat tool.
The true value of Amino's set-top boxes is in the services they enable, it's not just about the hardware. With expertise in all the essential technologies from DRM platforms to streaming protocols. Our support engineers help customers modify and optimize services while ensuring controlled adoption of the latest technologies.
Pay TV video services rely on middleware technology: we support stakeholders migrating from one middleware solution to another. We provide and support SDKs for deployed devices; we implement a safe, secure bootloader update process and work with customers and partners to test and roll out solutions to customers.
Amino can replace the OS of existing competitive devices with AminoOS. We consistently and successfully deliver complex solutions where others fail. Amino brings device longevity which significantly reduces customer costs and our upcycling programme is great for the environment.
Staying ahead of potential issues is a key element of our customer success offering. Our support team uses Amino Engage & Orchestrate to gain insights into all customer deployments and can monitor and report everything from device health to the video QoS being delivered.
Support isn't just about a “break-fix” engagement. Amino support engineers act as advocates for customers. They liaise across Amino's departments to ensure customer satisfaction as well as managing third party projects and integrations where they form an integral part of a customer project.
Happy customers are loyal customers. Amino Customer Support provides value that is so much more than the sum of its parts. It is fully focused on, and motivated by, ensuring a positive customer experience.
At Amino, we're deeply invested in your success. Our three-tiered support is designed to elevate your experience with Amino Enterprise Video and Digital Signage solutions.
Access knowledgebase, feature releases, security updates, HTML / Javascript SDK, local APIs (EELM), and troubleshooting form
Enhanced tier also provides access to support ticket system, committed response times, and online chat messaging with our experts
Enhanced Silver tier
with 24x7 hotline
phone support and a designated account manager
With three tiers of support, Amino's engineers are located around the world, so there's always an expert to help you in your time zone.
Access to the troubleshooting
ticket system with
8x5 business hours
access to support
Enhanced Bronze tier with defined SLA commitments and access to 8x5 business hours hotline phone support and customer success training
Enhanced Silver tier
with 24x7 hotline
phone support and a designated account manager
