Unlocking Customer Happiness: The Power of Remote Management in Pay TV

The smarter way to manage STBs and viewer expectations.

After 3 decades of working with some of the largest Pay TV Operators in the world, we know what it’s  like to juggle with rising support costs, legacy hardware and an increasingly demanding subscriber base - often all at once. Customers expect flawless service on demand and there’s no room for delays, downtime, or guesswork.

That’s why remote management isn’t just an operational upgrade, it’s a strategic necessity.

At Amino, we’re helping operators do more than just maintain service - we’re enabling them to build customer loyalty, reduce churn and run leaner, greener operations through intelligent remote device management. Using deep diagnostics, real-time tools and cloud-based control, our customers are migrating from reactive support to proactive service to deliver smoother experiences and more satisfied subscribers.

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Faster Resolution = Happier Customers

Let’s be honest, subscribers rarely call when things are going well. And when they do call, they want answers - fast.

Amino’s remote management platform gives support agents real-time visibility into what’s happening inside the home. Instead of relying on guesswork, agents can see exactly what the viewer sees - whether it’s a frozen screen, signal issue, or app crash.

Take the common “black screen” complaint. With Amino, your agent can immediately check HDMI port status, signal lock and even decoding activity - all remotely. No need to swap out a perfectly healthy box. No frustration. Just fast, effective support that customers actually appreciate.

The result? Faster resolution times, fewer escalations and happier subscribers who are far less likely to churn.

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Proactive Problem-Solving with Real Intelligence

While traditional ACS systems stop at basic firmware pushes, Amino’s platform goes much further. We provide deep diagnostics, live telemetry and even fleet-wide memory leak detection, so you can catch issues before they impact users.

From slow-loading apps to misbehaving firmware, Amino helps operators identify root causes across device populations, reducing avoidable support calls and box replacements.

That means less time putting out fires and more time optimizing your service.

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Built for the Way You Operate

Every operator has different infrastructure, priorities and pain points. That’s why Amino’s platform collects and analyzes a wide range of data; from Wi-Fi interference in apartments to audio and video quality.

This isn’t one-size-fits-all. It’s precise, actionable insight you can use to:

• Reduce the top drivers of support tickets

• Optimize performance by region or segment

• Resolve app or firmware issues before they spread

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Sustainability That Works for the Bottom Line

Let’s talk trucks.

Rolling a truck (or sending an engineer) to a subscriber’s home is expensive and not just in dollars. Every visit adds to your carbon footprint. And surprisingly, nearly 30% of truck rolls are due to simple configuration issues that could have been solved remotely.

With Amino, agents can fix those issues from anywhere. Our cloud-based tools also support remote working for your support teams, reducing your office footprint and energy use.

It’s a smarter, greener way to run operations and it makes good business sense.

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Beyond Support: Enabling Seamless Service

Remote management isn’t just about troubleshooting it’s about enabling smooth, scalable service delivery. With Amino, you can:

• Push firmware and app updates automatically

• Roll out custom configurations for different customer tiers

• Manage thousands of devices from a single dashboard

Whether you're a regional telco or an international operator, Amino scales with you.

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The Bottom Line: Happier Subscribers, Leaner Operations

In a competitive Pay TV market, every edge counts. Amino gives you that edge, blending powerful diagnostics, real-time control and smart automation to help you:

• Cut operational costs

• Reduce churn

• Improve customer satisfaction

• Support your sustainability goals

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Ready to reimagine your service operations?

Let’s talk about how remote management can transform your business and make life better for your subscribers.